Posts tagged system integrators
The Customer Experience: Why it’s so essential today

Whatever industry or businesses you service, the customers you support have become veteran on-line consumers. Today’s tech-savvy e-commerce driven customers expect businesses to provide at least an online browser-driven portal supplemented by a mobile phone-based app. With a single click or tap, they have grown accustomed to ordering everything they need from food to transportation with as little friction as possible.

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Proactive selling: How to leverage informed solutions for higher sales and happier customers

When production equipment fails, it’s a nightmare for manufacturers: Downtime halts output, significantly cutting into profit. And when your field service engineers arrive, they’re on the clock to get a correct diagnosis and a fix completed as quickly as possible. But what if you knew the cause of the problem --- even before it happens?

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