Built for System Integrators
VOLT480 delivers the only platform to streamline your support services that provides a great customer experience, automatic logistics and a marketplace of contingent resources.
customizable Online support Portal and mobile app
Delivers the simplicity your customers need to effortlessly request support services.
- Online portal and mobile app branded to your services portfolio
- Easy-to-use customer interface embedded in your website
- Service request generation workflow developed for System Integrators
- Intuitive step-by-step work order process that even the least technical customer can follow
- Always on, always available for you and your customers
Manage service requests from a single portal
Reduce the hassle of multiple emails, phone calls and texts required to identify issues and manage logistics.
- Simplify customers support requests and managing resources with a single interface
- Resolve issues faster with collaboration tools for customers and engineers
- Manage work order submission, scheduling, dispatch and problem resolution online, anytime
- Provide customers with simple one-click online bill payment option
Expand service reach without increasing overhead
Using machine-learning algorithms, VOLT480 gathers the critical data to identify and match the best service engineer to customer need based on expertise and location.
- Hire contingent support service resources only when you need it
- Expand service expertise and locations with contract engineers
- Assign engineering resources quickly without time-wasting searches
Automate logistics & customer communications management
Keep your clients updated in real time with online, email and mobile app notifications throughout the job process
- Send confirmation of the work order scheduled start time
- Automate alerts keeps customers updated in real-time
- Customer communications tools help resolve on-site issues
- Dispatch vetted technicians with skills, availability, and the right parts
Fast-track problem resolution with VOLT480 Health Check & Dispatch
VOLT480 Health Check & Dispatch converts real-time comprehensive machine data into a work order for faster, more accurate issue resolution and engineer dispatching.
- Capture on-site issues generated from machine error codes
- Compile comprehensive machine status, settings, configurations and error data
- Create a work order with real-time data for faster dispatch of the right engineer
Increase revenue potential through services
Streamline services operations and reduce costly hours spent trying to identify issues and dispatching engineers.
- Predictive analytics turns service call data into sales opportunities by predicting trends in plant issues, part lifecycles and equipment failures
- Machine learning algorithms identifies solutions to reduces time-on-job
- Engineers focus on problems with data generated automatically from the initial customer service request
- Leverage predictive analytics to proactively sell solutions instead of reactive repairs