Built for System Integrators
VOLT480 delivers the only platform to streamline your support services that provides a great customer experience, automatic logistics and a marketplace of contingent resources.
customizable Online support Portal and mobile app
Delivers the simplicity your customers need to effortlessly request support services.
Online portal and mobile app branded to your services portfolio, 24/7
Easy-to-use customer interface embedded in your website
Intuitive step-by-step work order process that even the least technical customer can follow
Manage service requests from a single portal
Reduce the hassle of multiple emails, phone calls and texts required to identify issues and manage logistics.
Simplify customers support requests and managing resources with a single interface
Resolve issues faster with collaboration tools for customers and engineers
Manage work order submission, scheduling, dispatch and problem resolution online, anytime
Provide customers with simple one-click online bill payment option
Expand service reach without increasing overhead
Using machine-learning algorithms, VOLT480 gathers the critical data to identify and match the best service engineer to customer need based on expertise and location.
Hire contingent support service resources only when you need it
Expand service expertise and locations with contract engineers
Assign engineering resources quickly without time-wasting searches
Automate logistics & customer communications management
Keep your clients updated in real time with online, email and mobile app notifications throughout the job process
Send confirmation of the work order scheduled start time
Automate alerts keeps customers updated in real-time
Customer communications tools help resolve on-site issues
Fast-track problem resolution with VOLT480 Health Check & Dispatch
VOLT480 Health Check & Dispatch converts real-time comprehensive machine data into a work order for faster, more accurate issue resolution and engineer dispatching.
Capture on-site issues generated from machine error codes
Compile comprehensive machine status, settings, configurations and error data
Create a work order with real-time data for faster dispatch of the right engineer
Increase revenue potential through services
Streamline services operations and reduce costly hours spent trying to identify issues and dispatching engineers.
Predictive analytics turns service call data into sales opportunities by predicting trends in plant issues, part lifecycles and equipment failures
Machine learning algorithms identifies solutions to reduces time-on-job
Engineers focus on problems with data generated automatically from the initial customer service request