Built for System Integrators

VOLT480 delivers the only platform to streamline your support services that provides a great customer experience, automatic logistics and a marketplace of contingent resources.

customizable Online support Portal and mobile app

Delivers the simplicity your customers need to effortlessly request support services.

  • Online portal and mobile app branded to your services portfolio, 24/7

  • Easy-to-use customer interface embedded in your website

  • Intuitive step-by-step work order process that even the least technical customer can follow

Manage service requests from a single portal

Reduce the hassle of multiple emails, phone calls and texts required to identify issues and manage logistics.

  • Simplify customers support requests and managing resources with a single interface

  • Resolve issues faster with collaboration tools for customers and engineers

  • Manage work order submission, scheduling, dispatch and problem resolution online, anytime

  • Provide customers with simple one-click online bill payment option

Expand service reach without increasing overhead

Using machine-learning algorithms, VOLT480 gathers the critical data to identify and match the best service engineer to customer need based on expertise and location.

  • Hire contingent support service resources only when you need it

  • Expand service expertise and locations with contract engineers

  • Assign engineering resources quickly without time-wasting searches

Automate logistics & customer communications management

Keep your clients updated in real time with online, email and mobile app notifications throughout the job process

  • Send confirmation of the work order scheduled start time

  • Automate alerts keeps customers updated in real-time

  • Customer communications tools help resolve on-site issues

Fast-track problem resolution with VOLT480 Health Check & Dispatch

VOLT480 Health Check & Dispatch converts real-time comprehensive machine data into a work order for faster, more accurate issue resolution and engineer dispatching.

  • Capture on-site issues generated from machine error codes

  • Compile comprehensive machine status, settings, configurations and error data

  • Create a work order with real-time data for faster dispatch of the right engineer

Increase revenue potential through services

Streamline services operations and reduce costly hours spent trying to identify issues and dispatching engineers.

  • Predictive analytics turns service call data into sales opportunities by predicting trends in plant issues, part lifecycles and equipment failures

  • Machine learning algorithms identifies solutions to reduces time-on-job

  • Engineers focus on problems with data generated automatically from the initial customer service request